Terms and Conditions

The Website

Access to this website is permitted on a temporary basis, we reserve the right to withdraw or amend its services without notice.  We are not liable if for any reason this website is unavailable and on occasion, we may restrict access to the site.  All trademarks are acknowledged and images are for illustration purposes only, errors and omissions excepted.

This website may contain links to other sites, which are not operated by Emily Readett-Bayley Ltd.  We have no control over these linked sites and accept no responsibility for any loss or damage that may arise from your use of them.  Your use of any linked sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy which sets out what information we store and how we use it, can be found here – Privacy Policy.  We do not collect personal information from you while you browse this site and details submitted on forms are only used to answer that inquiry then deleted.  You can withdraw your consent to this processing at any time by ceasing to submit form inquiries and calling directly.

By continuing to use the shop services you consent to the processing it describes and warrant that all data provided by you is accurate.  You can withdraw your consent to this processing and close your shop account at any time.  We provide a form to cancel shop accounts, once a request is confirmed we will close your account and completely delete all your shop stored data.  You can also opt in or out of our marketing emails at any time, just fill in the corresponding form on our contacts page or click the consent removal on an email.

You have the right to request a copy of all personal information the company holds on you. To do this please complete the Personal Information Request form or email us directly with the request.  We will send you an email to verify your request and then follow up with an email containing a link for you to download the data.  You can correct or remove information you think is inaccurate or misleading from within your account dashboard. If you would like something deleted just email the request.


You must not misuse this website to commit or encourage a criminal offense or transmit or distribute any material which is malicious. Users should refrain from hacking the site to access or corrupt data or attempt to affect the performance and functionality of any device accessed through this website.  Breaching this provision would constitute a criminal offense and Emily Readett-Bayley Ltd will report any such breach to the relevant law enforcement authorities and disclose any relevant data with have to them.  We are not liable for any loss caused by a harmful attack or material that may infect your computer equipment, software, data due to the use of this website or on any website linked to it.

Intellectual Property

The intellectual property rights of all content made available through this website remains the property of Emily Readett-Bayley Ltd or its owner and are protected by copyright laws and treaties around the world.  Users may store, print and display the content supplied here solely for their own personal use.  Users are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content which appears on this website nor may they use any such content in connection with any business or commercial enterprise.

Making a Purchase

When placing orders, the details you provide to us must be true and accurate and you must be the authorized user of any payment method used.

1: Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order.  This email is only an acknowledgement and will not constitute acceptance of your order.  A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched.  Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

2: Prices and Availability

Whilst we try and ensure that all content and prices which appear on this website are accurate, errors may occur.  If we discover an error in the price of any goods you have ordered we will inform you of this as soon as possible and give you the option of reconfirming the order at the corrected price or cancelling it.  If we are unable to contact you the order will be cancelled and a full refund given. 

When a chosen product is showing as out of stock on the website, please do not hesitate to contact us for approximate restocking dates.

3: Payment

Payment for each order becomes due immediately during the checkout process. Our payment service provider uses state of the art security tools and techniques to ensure that you are fully protected against online fraud when making your purchase. Orders are shipped and dispatched after we have received payment. Delivery charges are clearly displayed on the website and are included in the total cost.

4: Delivery

We currently use Royal Mail for most of our orders and UPS or Parcel Force for larger orders. Most orders will be sent the same day if placed before 12 noon but this cannot be guaranteed. The delivery address we use is selected by the customer when ordering and costs are calculated during the checkout process. Orders must be checked on receipt of delivery and any damage to packaging noted in writing to the delivery driver if signed for or reported to us within 24 hours on standard deliveries. Orders should also be checked for damage or missing items and reported directly to Emily Readett-Bayley Ltd within 14 days of delivery to be eligible for a refund or replacement.

5: Returns

Our goods are not sold on a trial basis, it is the responsibility of buyers to ensure that any goods purchased are suitable for their intended use. We are happy to offer advice and further information on all products prior to purchase. If you are not satisfied with your order, please refer to our returns policy or contact us to discuss arrangements for its return for repair or replacement.

6: Refunds

Refunds will be considered on agreement if –

Orders are cancelled prior to dispatch or faults are reported within 14 days.

Products are returned unused in their original packaging fit for resale unless reported as damaged. 

Refunds will only be considered if reported within the agreed time. Delivery charges and return postage costs are only included if the product is damaged otherwise the customer will be responsible for all return shipping costs.

7: Risk & Ownership

We warrant that all goods supplied by us shall be free from material defects up to the point of delivery.  At that point, risk in the goods passes to the buyer, with complete ownership being subject to any outstanding payment being completed.

8: Warranty

Unless overruled by a product’s individual warranty, we reserve the option to either credit or replace products returned under warranty free of charge, as a complete discharge of our liability.  This is dependent upon the products being purchased within the last 12 months, any fault found being attributable to us and details of the fault being communicated to us and there being no additional claims for costs or compensation.

Disclaimer of Liability

The content displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy.  Unless expressly stated to the contrary to the fullest extent permitted by law Emily Readett-Bayley Ltd hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profit, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or linked websites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.  This does not affect the company’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Website Linking

Interested parties may link to the homepage of this website provided they do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  Links must not be established in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  They must not frame this website on any other site nor create links to any part of it other than the home page.  We reserve the right to withdraw website linking permission without notice.

Trademark and Copyright Disclaimer

Except where expressly stated to the contrary all Third-party Trademarks, services and companies featured on this website are in no way associated, linked or affiliated with Emily Readett-Bayley Ltd.  Where a Trademark or brand name is referred to it is used solely to describe or identify a product or service and is in no way an assertion that such products or services are endorsed by or connected to Emily Readett-Bayley Ltd.


You agree to indemnify, defend and hold harmless Emily Readett-Bayley Ltd, its directors, officers, employees, consultants, agents and affiliates, from any and all Third-party claims, liability, damages and or costs arising from your use of this website or you will be breaching its terms and conditions.


Emily Readett-Bayley Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary its products, services and any page of this website.


If a part of the terms is unenforceable, the enforceability of any other part of these terms will not be affected and all other clauses remain in full force and effect.  So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly.  Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.


We operate a complaint handling procedure which we use to try to resolve disputes when they first arise, please contact us and let us know if you have any complaints or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

T&C Updates

We keep these terms and conditions under regular review and will mention any updates here on this page.

This page was last updated on September 1st 2021.